Your Augusoft Lumens is built to manage the complexities of building and running a lifelong learning program. To support these high-level priorities, we provide a capable customer support team to resolve your problems quickly and easily.

What should I do if I encounter a problem while using Lumens?
Augusoft provides online registration support via Tracker, call center support, personal and/or team training.  We can also partner you with LERN consulting or you can select from one of our Certified Lumens Users. Please contact our Customer Support Team for quick answers to your questions and solutions to any problems you may be experiencing.

How does Augusoft respond to problem reports?
We will respond to all problem reports within 24 hours with confirmation of receipt and with an answer to the problem or a plan to get one. For all critical problems, we will deliver a fix as quickly as possible and other problems will be addressed in a product update. A problem is considered critical if data is lost or corrupted or if money can be lost through a system error.

How can I get advice on setup and usage of my Lumens system?
Our customer support staff will be glad to answer all your questions. On request we will also be happy to schedule a meeting with you by phone to discuss problems, to review system functions or explore custom enhancements.

Can I change my Lumens site graphics and colors?
We will be happy to change graphics and colors for new calendar terms. Please provide us with graphics according to the specifications listed in the "colors_and_graphics.pdf" document two weeks in advance.