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Customer Service
Customer Support
Support Procedures
FAQ
System Outage Procedures
Customer Stories
Free Webcast
Demos Webinars AugusoftU More Info
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Customer Support
Support Hours Augusoft customers enjoy exclusive access to phone and email support, with secured online support materials and an unpublished 800 number, Monday — Friday (7 a.m. to 5:45 p.m. CST). If you desire further information regarding our support hours, please contact:
Phone
763-331-8301 or Toll-free 866-289-7043
Email
support@augusoft.net
Address
8441 Wayzata Blvd., Suite 200Minneapolis, MN 55426-1360
User Guides
As an Augusoft customer, you may access and/or download your Lumens user guide through the customer communication center anytime, anywhere.
Upgrades
We continually upgrade our products and services automatically. These ongoing upgrades give our customers the benefits of an extensive software maintenance environment, without the additional cost or the hassles that go with it.
System Outage
We pride ourselves on minimizing system outages, assuring highly available Web service, preventing data loss and informing our customers of planned maintenance.
Support Procedures
We’ve designed our software to be flexible to fit your ever-changing program needs. Our Customer Support team will acknowledge all requests within 24 hours of receipt and will be happy to help you with site set up, system functions, usage, site graphics and colors. |
Success Stories
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